This privacy statement applies to all services, websites, and other activities of Formula Plus. We value the privacy of our customers and visitors and ensure that the personal information you provide is treated confidentially. We act in accordance with the General Data Protection Regulation (GDPR).

Who are we?

Formula Plus is the data controller for the processing of personal data as described in this privacy statement.

• Company Name: AGMC Tech owner of Formula Plus
• Chamber of Commerce (KvK) number: 96147008
• VAT number: NL867488268B01
• Contact for privacy-related questions: info@formula-plus.com

2. What personal data do we process?

We process personal data because you use our services and/or because you provide this information to us yourself. Below is an overview of the personal data we may process, depending on the service you use:

• Contact details: First and last name, company name, address details, phone number, email address.
• Financial data: Bank account number (IBAN), invoice details.
• Technical data (website visit): IP address, data about your activities on our website, internet browser and device type, location data (if permission is granted).
• Account data (if applicable): Username, password (encrypted), profile information.
• Other personal data: Any other data you actively provide, for example, in correspondence, by phone, or by creating a profile.

3. For what purpose and on what basis do we process personal data?

Formula Plus processes your personal data for the following purposes:

• To execute an agreement: To deliver our products and services to you and to contact you regarding their execution.Legal basis: Necessary for the performance of a contract.
• To handle payments and invoicing: For managing financial administration.Legal basis: Necessary for the performance of a contract and a legal obligation.
• To send newsletters and for marketing purposes (if you have subscribed): To inform you about changes to our services, offers, and relevant news.Legal basis: Consent.
• To contact you when necessary: To call or email you if required to perform our services or to answer a question you have asked.Legal basis: Performance of a contract or legitimate interest.
• To improve our website and services: We analyze your behavior on the website to improve it and to tailor the range of products and services to your preferences.Legal basis: Legitimate interest.
• To comply with legal obligations: For example, data we need for our tax returns.Legal basis: Legal obligation.

4. How long do we retain personal data?

Formula Plus does not retain your personal data for longer than is strictly necessary to achieve the purposes for which your data is collected. We apply the following retention periods:

• Customer data: We retain your data as long as you are a customer. After the termination of the customer relationship, we retain data that falls under the statutory (tax) retention obligation for 7 years.
• Contact form/email: Data submitted via a contact form or email is retained for as long as necessary to fully answer and handle your request.
• Newsletter subscriptions: Your email address is retained as long as you are subscribed to the newsletter. Upon unsubscribing, you are immediately removed.

5. Sharing personal data with third parties

Formula Plus does not sell your data to third parties and will only share it if this is necessary for the execution of our agreement with you or to comply with a legal obligation. We enter into a data processing agreement (DPA) with companies that process your data on our behalf to ensure the same level of security and confidentiality of your data.

Potential parties with whom we may share data include:

• Hosting provider
• Online accounting software
• Payment providers (e.g., Mollie, Stripe)
• Email marketing software (e.g., Mailchimp)

6. Cookies, or similar technologies, that we use

Formula Plus uses functional, analytical, and (potentially) tracking cookies. A cookie is a small text file that is stored in the browser of your computer, tablet, or smartphone when you first visit this website.

• Functional cookies: These are necessary for the technical operation of the website and your ease of use.
• Analytical cookies: We use these to collect (anonymous) data about the use of our website and to optimize it (e.g., Google Analytics).
• Tracking cookies (if applicable): These cookies track your browsing behavior so we can offer customized content and advertisements. We ask for your consent before placing these cookies.

On your first visit to our website, we have already informed you about these cookies and asked for your permission to place them. You can opt out of cookies by setting your internet browser to no longer store cookies.

7. Accessing, correcting, or deleting data

You have the right to access, correct, or delete your personal data. You also have the right to withdraw your consent for data processing or to object to the processing of your personal data by Formula Plus, and you have the right to data portability.

You can send a request for access, correction, deletion, data transfer, withdrawal of your consent, or objection to the processing of your personal data to the email address mentioned in section 1. To ensure that the request for access has been made by you, we may ask you to send a copy of your ID with the request. In this copy, please black out your passport photo, MRZ (machine readable zone, the strip with numbers at the bottom of the passport), passport number, and Citizen Service Number (BSN) to protect your privacy. We will respond to your request as quickly as possible, but within four weeks.

8. How we secure personal data

Formula Plus takes the protection of your data seriously and takes appropriate technical and organizational measures to prevent misuse, loss, unauthorized access, unwanted disclosure, and unauthorized modification. For example, we use a secure SSL connection and a strict access policy. If you have the impression that your data is not properly secured or there are indications of misuse, please contact us via our contact email address.

9. Right to lodge a complaint

You have the right to lodge a complaint with the national supervisory authority, the Dutch Data Protection Authority (Autoriteit Persoonsgegevens). This can be done via the website of the Dutch Data Protection Authority.

10. Changes to the privacy statement

We reserve the right to make changes to this statement. It is recommended to consult this privacy statement regularly so that you are aware of these changes.