We want you to be satisfied with your purchase. We offer two different return options depending on your situation.

 

1. 14-Day Right of Withdrawal

 

You have the right to cancel your order within 14 days of receiving it, without giving any reason.

• Conditions: To be eligible for this return, your item must be unopened, unused, undamaged, and in its original, sealed packaging. For health and hygiene reasons, we cannot accept returns on products with a broken seal.
• Refund: You will receive a full refund of the product price. This is excluding the shipping costs.
• Return Shipping: You are responsible for the costs of shipping the item back to us.

 

2. 30-Day Money-Back Guarantee

 

If you have used the product as directed and are not satisfied with the results, you may be eligible for our money-back guarantee.

• How to claim: If you are not satisfied, email us within 30 days of receiving your order at info@formula-plus.com with your order number, and return the product. No photos or other evidence are required.
• Refund: Once we have received your return, you will receive a full refund of the product's purchase price.
• Return Shipping: You are responsible for the cost of shipping the (empty or used) product container back to us.

 

Return Instructions

 

Follow these steps to ensure a smooth return process:

 

Step 1: Contact Us to Start Your Return

 

Do not send items back without contacting us first. Email our support team at info@formula-plus.com with the following information:

• Your full name and order number.
• The reason for your return (e.g., "14-Day Withdrawal" or "30-Day Money-Back Guarantee Claim").

 

Step 2: Await Approval and Instructions

 

Our team will review your request and confirm your return. We will then provide you with detailed instructions.

 

Step 3: Package Your Item

 

Securely package the item(s) you are returning. Please include your original packing slip or a note with your name and order number inside the package.

 

Step 4: Ship the Package to Us

 

We will inform you of the address of the warehouse you can send the package to.

We strongly recommend using a trackable shipping service. You are responsible for the return package until it is delivered to us.

 

 

Refunds

Once we receive and inspect your return, we will send you an email to notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5 business days.

If you have any questions about our Shipping & Returns Policy, please don't hesitate to contact us.