Thank you for shopping with Formula Plus! We are committed to providing you with the best products and customer service. This policy outlines everything you need to know about our shipping and returns process.

 

1. Order Processing Time

 

All orders are processed within 1-2 business days (Monday - Friday, excluding holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

 

2. Shipping Methods and Delivery Estimates

 

We use reliable carriers like PostNL and DHL to ship our orders.

• The Netherlands: 1-3 business days
• European Union: 3-7 business days

Please note that these are estimated delivery times and can vary due to factors outside of our control (e.g., carrier delays, customs).

 

3. Shipping Costs

 

Shipping charges for your order will be calculated and displayed at checkout.

 

4. Order Tracking

 

Once your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

 

5. Incorrect Address

 

It is the responsibility of the customer to provide a complete and accurate shipping address. Formula Plus is not liable for orders lost or returned due to an incorrect or incomplete address.